Frequently Asked Questions
Find answers to common questions
Orders & Payment
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Fill in your shipping information and complete the payment. You'll receive an order confirmation email once your order is placed.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), Google Pay, Apple Pay, and other secure payment methods. All transactions are encrypted and secure.
When will I receive my order confirmation?
You'll receive an order confirmation email immediately after placing your order. If you don't see it, please check your spam folder or contact us at info@adalyapoint.com
Products
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from authorized distributors. We guarantee the authenticity of every item we sell.
Do you sell nicotine-containing products?
Yes, we offer products with various nicotine strengths. Please check product descriptions for specific nicotine content. Age verification may be required for purchase and delivery.
How do I choose the right nicotine strength?
Nicotine strength depends on your current usage. Light smokers typically use 3-6mg, moderate smokers use 6-12mg, and heavy smokers may need 12-18mg. If you're unsure, start with a lower strength and adjust as needed.
Shipping & Delivery
How long does shipping take?
Shipping times vary by location. Standard shipping typically takes 3-5 business days for EU countries. International orders may take 7-14 business days.
Can I track my order?
Yes, once your order ships, you'll receive a tracking number via email. You can use this number to track your package's delivery status.
Returns & Refunds
What is your return policy?
You can return unopened and unused products within 14 days of delivery for a full refund or exchange. Please see our Returns & Exchanges page for complete details.
How long does it take to process a refund?
Refunds are processed to your original payment method within 5-10 business days after we receive and inspect your return.
General
Do you ship internationally?
Yes, we ship to multiple countries. Shipping costs and delivery times vary by destination. Please check our Shipping Information page for details.
How can I contact customer service?
You can reach us via email at info@adalyapoint.com. We aim to respond within 24 hours during business days.
Is there an age restriction for purchasing?
Yes, you must be 18 years or older to purchase our products. Age verification may be required upon delivery in certain regions.